Exchanges/refunds will be granted up to 14 days from the date that the product was received. Please make sure that you carefully review your order before finalising your purchase.
Please be aware that returns must be sent back to us within 14 days of submitting the returns request.
Items must be returned in all original packaging and in ‘as new’ condition. All tags must not have been removed and must be intact. Please make sure to include your proof of purchase receipt within the package so we can determine who the return belongs to. Any items you wish to return are your responsibility until they reach our warehouse and are signed for.
If you require any help, you can get in touch via email: email@example.com
To protect yourself and your parcel(s) please make sure you use a delivery service that insures you for the value of the item(s) and the item(s) must be recorded and signed for.
Unit 5, Clywedog Road North,
Wrexham Industrial Estate,
Any item(s) you wish to return are your responsibility until they reach our warehouse and are signed for.
Once your item(s) arrive back to our warehouse, exchanges and or refunds will be processed as quickly as possible.
We are unable to cover return shipping costs.
USA & Canadian Customers
To initiate a return please email firstname.lastname@example.org and we will organise the return to the correct fulfilment centre to ensure your order is processed as quickly as possible.